Privacy Policy
Last updated: January 2025
Henman Dunn Limited ("we", "us", "our") is committed to protecting your personal data. This policy explains how we collect, use, and safeguard information when you use our website or contact us for services.
1. Who We Are
Henman Dunn Limited is a plumbing, heating, and renewable energy company registered in England & Wales. Our registered address is 38 Glasshouse Hill, Codnor, Ripley, Derbyshire, DE5 9QT.
For data protection enquiries, contact us at info@henmandunn.co.uk or call 01773 688160.
2. What Data We Collect
When you use our contact form or get in touch, we may collect:
- Your name
- Email address
- Phone number
- Details about your enquiry or project
We do not collect any data automatically through cookies or tracking scripts unless explicitly stated.
3. How We Use Your Data
We use the information you provide solely to:
- Respond to your enquiry
- Provide a quote for our services
- Arrange and complete work you have requested
- Communicate with you about ongoing or completed work
We process your data on the legal basis of legitimate interest (responding to your request) and, where you have given explicit permission, consent.
4. Who We Share Data With
We do not sell, rent, or share your personal data with third parties for marketing purposes. We may share your information with:
- Our engineers and office staff to fulfil your service request
- Form processing services (e.g., Formspree) to securely receive your enquiry, these services act as data processors on our behalf
5. How Long We Keep Your Data
We retain enquiry data for up to 24 months after your last contact with us, unless we have an ongoing service relationship. After this period, your data is securely deleted.
6. Your Rights
Under UK GDPR, you have the right to:
- Access, request a copy of your personal data
- Rectification, ask us to correct inaccurate data
- Erasure, ask us to delete your data
- Restriction, ask us to limit how we process your data
- Objection, object to our processing of your data
- Portability, request your data in a structured format
To exercise any of these rights, email info@henmandunn.co.uk. We will respond within 30 days.
7. Cookies
This website does not use tracking cookies or analytics by default. If we introduce analytics in future, we will update this policy and request your consent.
8. Security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Our website uses HTTPS encryption.
9. Changes to This Policy
We may update this privacy policy from time to time. The "Last updated" date at the top reflects the most recent revision.
10. Complaints
If you are unhappy with how we handle your data, you can contact the Information Commissioner's Office (ICO) at ico.org.uk.
